Refund policy

At Lumina Flora Studio, every fine art botanical print is produced on demand through our print partners. Because all items are custom-made upon order, we do not accept returns, exchanges, or cancellations for change of mind once an order has entered production.

Damaged or Defective Items:
If your print arrives damaged, misprinted, or defective, please contact us within 14 days of delivery at hi@luminaflorastudio.com with:
1. Your order number.
2. Clear photos of the damaged item and the original packaging.

Upon verification, we will issue a replacement print at no additional charge or issue a full refund to your original payment method.

Lost Packages:
If your tracking information shows no movement for 14 business days, please contact hi@luminaflorastudio.com for assistance.